Terms of Service

Effective date: June 4, 2026  ·  Last updated: June 4, 2026

These Terms of Service ("Terms") govern your access to and use of the Rouva service ("Service") provided by Rouva ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Description of Service

Rouva is a managed AI gateway that routes requests to third-party AI providers (including Anthropic and OpenAI) on your behalf. The Service includes intelligent model routing, spend tracking, quality scoring, and budget alerts.

2. Eligibility

You must be at least 13 years old to use the Service. By using the Service, you represent that you have the legal capacity to enter into a binding agreement.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@rouva.io if you suspect unauthorized access.

4. API Key Handling

You may store third-party API keys (e.g. Anthropic, OpenAI) with Rouva to enable request routing. By doing so, you acknowledge and agree that:

• You are responsible for ensuring your API keys are valid and in good standing with the respective providers.
• Rouva stores your API keys encrypted at rest using AES-256 encryption. Keys are decrypted only in memory at the time of forwarding a request.
• Rouva never logs or exposes your API keys in plaintext.
• You retain full ownership of your API keys. Rouva acts solely as a forwarding intermediary.
• You are responsible for any usage and charges incurred on your third-party provider accounts as a result of requests forwarded by Rouva.
• You should revoke and replace any API key you believe has been compromised.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Generate illegal, harmful, abusive, harassing, defamatory, or fraudulent content
• Circumvent or abuse rate limits or usage policies of Rouva or any third-party AI provider
• Reverse-engineer, scrape, or attempt to extract proprietary information from the Service
• Introduce malware, viruses, or other malicious code
• Impersonate any person or entity
• Use the Service in any way that could damage, disable, or overburden our infrastructure

We reserve the right to suspend or terminate accounts that violate these rules without prior notice.

6. Service Availability

We strive to maintain high availability but make no guarantees of uninterrupted service. The Service is provided on a best-effort basis. Downtime may occur due to maintenance, third-party provider outages, or events outside our control.

We are not liable for any losses resulting from service unavailability, including but not limited to failed API requests, delayed routing, or missed alerts.

7. Third-Party Providers

The Service depends on third-party AI providers (Anthropic, OpenAI) whose availability, pricing, and policies are outside our control. We are not responsible for:

• Changes to third-party provider pricing or model availability
• Downtime or errors from third-party APIs
• Content generated by third-party AI models
• Policy changes that affect how your requests are processed by those providers

8. Intellectual Property

The Rouva name, logo, and Service software are owned by Rouva and protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from our software without written permission.

You retain ownership of all content you submit through the Service.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROUVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE THREE MONTHS PRECEDING THE CLAIM OR (B) $50 USD.

11. Indemnification

You agree to indemnify and hold harmless Rouva and its officers, employees, and agents from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third party's rights.

12. Termination

You may terminate your account at any time by contacting us at support@rouva.io. We may suspend or terminate your access at any time, with or without cause or notice. Upon termination, your right to use the Service ceases immediately. Sections 9, 10, and 11 survive termination.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered users by email when material changes are made. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in California.

15. Contact

For questions about these Terms, contact us at:

• Email: support@rouva.io
• Website: rouva.io